The services provided by Say Sir laundry are subject to your compliance with and acceptance of the term and condition set forth below. Your use of Say Sir laundry “Services” indicates your agreements to be bound by the term and conditions contained herein.

Say Sir (hereinafter "Company") services are provided subject to your "Customer" compliance and acceptance with the terms and conditions set forth below.

Items which are given to "Company" for Laundry/ Dry cleaning / repairing will be termed as article(s) in this agreement.

General Policies:

Company reserves the right to refuse cleaning any garments, linens etc.

Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. Company will not be responsible for any such claims after the article’s delivery has been accepted and signed by the customer.

Company shall not be held responsible for any ornaments/jewellery fittings on the garment.

Customers shall examine articles for damage at the time of delivery, and notify the same at that time. Company shall not be responsible for any claims afterwards.

Company gives a warranty of 7 days from the date of delivery for the articles, for any quality related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any quality related claim after the stipulated time shall not be entertained.

Company is not responsible for any article which is left beyond 30 days. After this period, if any discount was given on this order at the time of pickup shall be removed and a storage fee shall be charged 10% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by the Company and be sold to recover the billed charges.

Some processes/items may require an additional period to process. No deduction on billed amount or claim can be initiated against in respect of delays.

Tariffs for designer wear will be decided on a case to case basis depending on the complexity of garment, the same shall be communicated to the customer after it is examined by the expert at the processing centre.

Garment Care:

All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non-apparent/non-visible defects in its material there is a Possibilities of Discolouring or Shrinkage. Such garments are accepted for cleaning at OWNER'S RISK and the company will not accept any responsibility for it.

Companies will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.

Removal of stain is a part of the process but, complete removal of stains cannot be guaranteed and will be processed at customer's risk.

Company accepts no liability for items whose colour is loose colour, especially when colour of one part of the garment gets on the other part.

Customers might get regular updates (Calls / SMS / Email / App Notification) from Company of transactional and marketing in nature, if customer wants to stop it then Customer has to register a request with Customer Care Department of Company.

Loss or Damage:

In case of any loss or damage Company can reimburse up to a maximum of Ten (10) times of its processing (laundry/dry-clean) cost (decision remains with Company if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in the form of services and no cash will be given to customers.

Any loss/damage/delay due to FORCE MAJEURE conditions, Company is not liable for any compensation or reduction in charges.

Company due to time constraints does not read manufacturer suggested care and washing, drying labels, and will not be responsible for garments labelled "hand wash only" or "dry clean only".

Company accepts no liability for "special care" and delicate items that require special attention to be cleaned.

Inventory:

Say Sir laundry is not responsible for any items not listed on the Collection Slip. The customer agrees to be bound by the content of the collection slip.

Company is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewellery, or anything else.

We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforeseen causes.

Payment:

The customer must complete payment of the agreed upon charges on or before the completion of the services. All payments are non-refundable

Governing Law:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and shall be subject to the jurisdiction of the courts in Bengaluru

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